Privacy policy

Phew! is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Data Protection Act 1998

The way in which Phew! uses personal data is regulated by the Data Protection Act 1998 (the 'Act') which came into force on 1 March 2000. The Act implements a European Directive which has been in effect since October 1998.

The information we collect and how we use it

When you use our service we need to know your name, postal address, e-mail address, telephone number, and in certain circumstances your credit card number and expiry date.

We gather this information to allow us to process your registration and to commence providing you legal services you require. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agenies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

Our use of cookies and other information gathering technologies Cookies

A cookie is a small text file containing information set by the server and usually intended for the internet user's convenience and/or for the website to function properly. A server is a computer that delivers websites (among several forms of information). Cookies enhance the website experience. For instance, shopping carts would be near impossible without the use of cookies. They also remember user preferences and registration details. Although cookies can be used to collect demographic information and other marketing related information, we do not do so.

Cookies are not dangerous because it is only a text file and as such are non-executables, i.e., not computer programs. Although cookies are placed on the user's hard drive, they cannot access other files in the hard drive, ascertain email address stored on the users machine or other private information. The only information communicated to the server are those that have been disclosed by the users themselves. Some sites may contain cookies that are set by third party companies, mostly for marketing purposes. Ours do not contain any third party cookies. The only cookies we utilise are those that enhance your experience of our website.

How we protect your information

The Internet is not a secure medium. However we have put in place various security procedures to protect your information. All information is secured on our server and is only accessible by authorised personal. Our Servers are protected by a firewall. All of our members of staff, contractors, and agents are under a strict confidentiality agreement. We also keep your information confidential. The internal procedures of Phew! covers the storage, access and disclosure of your information.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to Phew! changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to This email address is being protected from spam bots, you need Javascript enabled to view it or by sending a letter to Customer Service, Phew, 5-6 Leeland Terrace, West Ealing, London, W13 9HW.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact Phew!

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to This email address is being protected from spam bots, you need Javascript enabled to view it

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